Privacy Policy

1. Information We Collect

When you use our website, request a quote, or book a trip, we may collect the following information:

• Personal Information: Name, email address, phone number, date of birth, nationality, passport details (for permit processing), emergency contact details, and mailing address.
• Payment Information: Credit/debit card details, bank transfer information, and billing address. Payment card data is processed securely through our payment gateway and is never stored on our servers.
• Travel Information: Travel preferences, dietary requirements, medical conditions relevant to trekking, fitness level, and insurance details.
• Technical Information: IP address, browser type, device information, pages visited, and cookies when you browse our website.
• Communication Data: Records of correspondence when you contact us via email, phone, or contact forms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing your trip bookings and reservations.
• Arranging trekking permits, national park entry fees, and visa documentation on your behalf.
• Communicating with you about your bookings, itinerary changes, and travel updates.
• Processing payments and issuing invoices and receipts.
• Providing customer support before, during, and after your trip.
• Sending newsletters, promotional offers, and travel updates (only with your consent).
• Improving our website, services, and customer experience.
• Complying with legal and regulatory obligations in Nepal and internationally.

3. Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Government Authorities: Nepal Immigration, national park authorities, and permit-issuing bodies as required for trekking permits and visa processing.
• Service Providers: Hotels, lodges, airlines, ground transport operators, and local guides who are directly involved in delivering your trip.
• Payment Processors: Secure third-party payment gateways for processing card and online payments.
• Insurance Providers: In case of emergency evacuation or insurance claims during your trip.
• Legal Requirements: When required by law, regulation, or legal proceedings.

4. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data, including:

• SSL/TLS encryption for all data transmitted through our website.
• Secure storage of personal data with restricted access.
• Regular security assessments of our systems.
• Staff training on data protection best practices.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings.
• Understand how you use our website through analytics.
• Improve website performance and functionality.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Booking and trip records: 7 years (as required by Nepal tax and business regulations).
• Marketing preferences: Until you opt out or request deletion.
• Website analytics data: 26 months.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., travel insurance providers, review platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.